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Terms and Conditions


We will do our best not to cancel or re-arrange your appointments and to run to time.
We really appreciate you doing the same.



  • We understand that sometimes you may have to cancel an appointment. Please give us at least 48 hours’ notice, otherwise a cancellation fee of 50% of the cost of your service or the amount of deposit paid at the time of booking will be charged. It is very difficult to fill appointments at short notice, but if we do we will not charge you a cancellation fee.

  • If you need to cancel, please give us a call or use our online booking system. Please don’t text, email or put a message on social media.


A deposit of 50% of the cost of your service  will be charged at your time of booking.

 The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service you have received.

The deposit will be fully refunded if you cancel, as long as you give us at least 48 hours’ notice. If you give us less than 48 hours’ notice but we are able to fill the appointment, we will either refund the deposit or put it towards the cost of your next appointment.

The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason





  • We will take payment in full at the time of booking: 

  • For appointments that lasting more than four hours, such as hair colour change and hair extensions;

  •  If you missed your last appointment with us.

  • In case of a late cancellation or no-show, we will keep an amount of the advance payment that genuinely reflects the loss we have suffered as a result of the late cancellation or no-show. If we are able to fill your slot, we will only keep an amount of the advance payment which covers our costs of finding another client. KEEPING TO TIME If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment. Thank you



  • Stripe is the chosen platform for accept payment online.

  • Stripe is the easiest and most flexible way to let customers accept payments within our on line booking platform.

  • We take payment from your card at the time we receive/make your appointment. Payment must be made with a valid credit or debit card acceptable to us. The postcode at which the card is registered will be confirmed. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed and your credit rating will be unaffected.




  • All refunds will be made to the debit or credit card on which the original payment was made, within 30 days of the cancellation of the appointment or return of  goods. In the event that Cutting Room is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund.

  • On faulty products,  We  reserve the right to offer a replacement item of similar or equal value. 

  • Re-Do, Not Refund Policy: We do not offer refunds on services at the salon but we will do whatever it takes to get our clients to where they want to be, with any necessary follow-up services delivered with our compliments.

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